Thoma Bravo Acquires Verint, Calabrio in AI-Powered Customer Experience Merger
Thoma Bravo announces merger of Verint and Calabrio, enhancing AI-driven customer experience solutions
Customer Experience
Bangkok Bank Revolutionizes Digital Experience with New Relic’s Intelligent Observability Platform
Bangkok Bank adopts New Relic's observability platform to enhance digital transformation and customer experience
UAE Regulator Fanr Hosts Customer Council Meeting to Boost Customer Satisfaction
The UAE's Financial Services Regulatory Authority (Fanr) recently hosted a Customer Council meeting to enhance…
Navigating the Multiverse of Modern Customer Experience: Chaos and Clarity
The modern customer experience is a complex, ever-changing landscape, full of chaos and clarity. Learn…
Retailers Face Daunting Challenges Amid Ever-Rising Expectations
The retail industry is grappling with increasingly high expectations, from fast shipping to personalized experiences,…
Honda Australia Sticks to Fixed Price Sales Model Amidst Industry Shifts
Honda Australia commits to fixed price sales model, citing customer satisfaction and transparency as key…
Activeo Revolutionizes Customer Service with OneView CSM Launch
Activeo introduces OneView CSM, a groundbreaking integration between contact centers and ServiceNow Customer Service Management,…
The Secret to Success: Unpacking the Popularity of Trendy Eateries
Discover the factors behind the popularity of well-known restaurants and cafes, from social media influence…