In a bid to improve communication and customer service, TransLink’s frontline transit workers have introduced a new identifier to help bridge language gaps with passengers. The identifier, which is a small badge or pin, indicates the languages spoken by each transit worker, making it easier for passengers to identify who can assist them in their native language. This initiative is part of TransLink’s efforts to provide more inclusive and accessible services to its diverse customer base. With over 40% of Metro Vancouver’s population speaking a language other than English at home, the need for language support is significant. The new identifier is a simple yet effective solution that can help break down barriers and facilitate better communication between transit workers and passengers. The identifier will be worn by transit workers who speak multiple languages, including English, French, Mandarin, Cantonese, Punjabi, and many others. This will enable passengers to easily identify who can assist them in their preferred language, reducing confusion and frustration. The initiative has been well-received by passengers and transit workers alike, with many praising the effort to promote inclusivity and diversity. TransLink’s commitment to providing language support is a testament to its dedication to serving the diverse needs of its customers. The transit authority has also launched a number of other initiatives aimed at improving language accessibility, including the provision of multilingual signage and audio announcements. Furthermore, TransLink has partnered with local community organizations to provide language training and support to its transit workers. This partnership has enabled transit workers to improve their language skills and better serve the needs of passengers who speak languages other than English. The introduction of the new identifier is a significant step forward in promoting language accessibility and inclusivity in public transportation. It is a shining example of how a simple solution can make a big difference in the lives of passengers and transit workers. As the population of Metro Vancouver continues to grow and diversify, the need for language support will only continue to increase. TransLink’s efforts to provide language accessible services will play a critical role in ensuring that all passengers can access its services with ease and confidence. The success of this initiative will likely serve as a model for other transit authorities to follow, promoting language accessibility and inclusivity in public transportation across the region.