Thoma Bravo Acquires Verint, Calabrio in AI-Powered Customer Experience Merger

Thoma Bravo, a leading private equity investment firm, has announced a significant merger between Verint Systems and Calabrio, two prominent players in the customer experience (CX) and workforce optimization markets. This strategic move aims to create a powerhouse in the industry, leveraging the strengths of both companies to deliver cutting-edge, AI-powered CX solutions. Verint, a global leader in Actionable Intelligence, and Calabrio, a leading provider of customer interaction and workforce optimization software, will combine their expertise to drive innovation and growth. The merged entity will focus on developing and delivering advanced AI-driven solutions, enabling businesses to enhance customer engagement, improve operational efficiency, and make data-driven decisions. With the increasing demand for digital transformation and customer-centric approaches, this merger is poised to revolutionize the CX landscape. The combined company will offer a comprehensive suite of solutions, including customer interaction management, workforce optimization, and analytics, all powered by AI and machine learning. This integration will enable businesses to gain a deeper understanding of their customers’ needs, preferences, and behaviors, allowing them to deliver personalized and seamless experiences across multiple touchpoints. The merger is expected to drive significant revenue growth, with the combined entity projected to reach new heights in the CX market. Thoma Bravo’s investment and expertise will play a crucial role in supporting the merged company’s growth strategy, which includes expanding its global footprint, investing in research and development, and enhancing its go-to-market capabilities. The company will continue to operate under the Verint brand, with Calabrio’s solutions and expertise integrated into the Verint portfolio. The merger is subject to regulatory approvals and is expected to close in the coming months. Once completed, the combined company will be well-positioned to capitalize on the growing demand for AI-powered CX solutions, driven by the increasing adoption of digital channels and the need for businesses to deliver exceptional customer experiences. The merged entity will have a strong presence in the global CX market, with a significant customer base and a robust partner ecosystem. The company will continue to invest in innovation, with a focus on developing new AI-driven solutions and enhancing its existing portfolio. With the merger, Verint and Calabrio will be able to offer a more comprehensive and integrated suite of solutions, enabling businesses to streamline their operations, improve customer satisfaction, and drive revenue growth. The combined company will have a strong leadership team, with a deep understanding of the CX market and a proven track record of driving growth and innovation. The merger is expected to have a positive impact on the CX industry, driving innovation and growth, and enabling businesses to deliver exceptional customer experiences. The combined company will be well-positioned to address the evolving needs of businesses and consumers, with a focus on delivering AI-powered CX solutions that drive engagement, loyalty, and revenue growth. With the increasing importance of customer experience in driving business success, this merger is poised to have a significant impact on the industry. The merged entity will be a leading player in the CX market, with a strong brand, a comprehensive suite of solutions, and a deep understanding of the needs of businesses and consumers. The company will continue to innovate and expand its portfolio, with a focus on delivering AI-powered CX solutions that drive growth, efficiency, and customer satisfaction.

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