Malaysian Autogates Resume Operation After Disruption

A technical issue caused the autogates at various toll plazas in Malaysia to malfunction, resulting in congestion and delays for motorists. The disruption, which occurred on July 21, 2025, affected several major highways, including the North-South Expressway and the East Coast Expressway. Motorists were forced to use the manual lanes, leading to long queues and frustration. The cause of the disruption was attributed to a technical glitch, which was promptly investigated by the toll operators. The autogates were shut down temporarily to allow for repairs and maintenance. The toll operators worked diligently to resolve the issue, and the autogates were restored to operation within a few hours. The Malaysian Highway Authority and the toll operators apologized for the inconvenience caused and assured motorists that measures would be taken to prevent such disruptions in the future. The autogate system is a critical component of the toll collection system, and its malfunction had a significant impact on traffic flow. The disruption highlighted the importance of regular maintenance and testing of the autogate system to prevent such technical issues. The toll operators have pledged to increase the frequency of maintenance checks to ensure the smooth operation of the autogates. In addition, the Malaysian government has announced plans to upgrade the autogate system to improve its efficiency and reliability. The upgrade is expected to be completed by the end of 2025 and will include the installation of new software and hardware. The autogate system is used by millions of motorists daily, and its smooth operation is crucial to reducing congestion and improving traffic flow. The Malaysian government has also announced plans to introduce a new payment system that will allow motorists to pay tolls using their mobile phones. The new system, which is expected to be launched in 2026, will provide an alternative to the existing autogate system and is expected to reduce congestion and improve traffic flow. The introduction of the new payment system is part of the government’s efforts to improve the overall efficiency of the toll collection system. The government has also announced plans to increase the number of toll plazas and to improve the road network, which is expected to reduce congestion and improve traffic flow. The autogate disruption has highlighted the need for continued investment in the road network and toll collection system to meet the growing demands of motorists.

Source